Octopus Energy
Check postcode | Air source. Offers an air source heat pump survey and installation journey. Its published FAQ describes assessment, system design, heat pump and cylinder installation, and aftercare.
Phone: 0808 196 6842
Contact details
Phone: 0808 196 6842
Email: heat@octopus.energy
Published opening hours: New enquiries: Monday–Thursday 9am–5pm; Friday 9am–4pm
Contact page: https://octopus.energy/heat-pump-FAQ/
Useful details: The support page lists aftercare@octopus.energy for systems bought and installed directly by Octopus; partner-installer customers should contact their installer.
About
Offers an air source heat pump survey and installation journey. Its published FAQ describes assessment, system design, heat pump and cylinder installation, and aftercare.
Coverage
Availability is assessed through its postcode and property enquiry journey. This listing does not imply coverage of every UK address.
Services
Air source heat pumps. Confirm availability for your home and the scope of any servicing or repair work.
A useful question to ask
Check the proposed model, all survey-dependent extras, the contracting installer and current warranty terms. You do not need to assume the headline price will apply to your home.
Before you appoint an installer
Check the exact contracting business and its current certification for the proposed technology. Ask for a room-by-room heat-loss calculation, system design, an itemised quote and written aftercare terms. Compare more than one quotation.
About this listing
Contact information checked on 5 November 2026. Service and coverage research was originally reviewed on 31 October 2026. This is an informational listing, not an independent assessment of workmanship, customer service or current certification. Confirm details directly. No referral arrangement is attached.
Sources
https://octopus.energy/heat-pump-FAQ/