Privacy Policy

Effective date: 27 May 2025

At WhatHeatPump.co.uk, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or interact with our website.

​

1. Who We Are

WhatHeatPump.co.uk is an informational website designed to help UK residents understand and explore heat pump options for their homes. Our mission is to make renewable heating simple, clear, and accessible.

If you have any questions about this policy or your data, you can contact us at:

Email: contact@whatheatpump.co.uk

The site is owned and operated by Tate Barn Associates Ltd, company number 16230298.

​

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: When you submit forms, we may collect your name, email address, phone number, and postcode.

• Usage Data: We collect information on how you use the website, such as pages visited, time spent, browser type, and device information.

• Technical Data: IP address, browser type and version, operating system, and platform.

• Cookies and Tracking Technologies: Used to analyse user behaviour and enhance your experience.
   

3. How We Use Your Information

We use your data to:

• Provide you with information and services you request

• Respond to enquiries submitted through our website

• Improve the functionality and performance of our website

• Analyze trends and user behavior

• Comply with legal obligations

We do not sell or rent your personal data to third parties.
 

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent (e.g., when you opt-in to communications)

• Legitimate Interests (e.g., to improve our services and user experience)

• Legal Obligation (e.g., where required for compliance)
   

5. Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our website and services (e.g., hosting, analytics, CRM). All third parties are contractually required to keep your data secure and use it only for the purposes we specify.

We may also disclose your information where required by law or to protect our legal rights.
 

6. Data Security

We take data security seriously and use appropriate measures to protect your personal data from loss, misuse, or unauthorized access. This includes encryption, secure servers, and regular monitoring.
 

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting obligations.
 

8. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ("right to be forgotten")

• Object to or restrict certain types of processing

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at contact@whatheatpump.co.uk.
 

9. Cookies

We use cookies to improve your browsing experience and analyse traffic..

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised effective date.
 

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@whatheatpump.co.uk