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Accessibility Statement

Last updated: 27 May 2025

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At WhatHeatPump.co.uk, we are committed to ensuring that our website is accessible to as many people as possible, regardless of ability or technology. We aim to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.

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Measures to support accessibility

We take the following measures to ensure accessibility of WhatHeatPump.co.uk:

  • Inclusive design: Our site is built with a mobile-first, responsive design to support all device types and screen sizes.

  • Semantic HTML: We use meaningful HTML markup to improve screen reader compatibility.

  • Keyboard navigation: All interactive elements can be accessed and used via a keyboard.

  • Color contrast: We use sufficient contrast between text and background to aid readability.

  • Alternative text: Images and non-text content include descriptive alternative text where appropriate.

 

How we test for accessibility

We regularly test our website using:

  • Automated tools (such as WAVE, Axe, and Lighthouse)

  • Manual testing using screen readers (e.g., NVDA, VoiceOver)

  • Keyboard-only navigation assessments

 

Known limitations

While we strive for full accessibility, we are aware of some areas that may not yet meet full compliance:

  • Some older PDF documents may not be fully accessible to screen reader users.

  • Third-party content (e.g., embedded maps, videos, or calculators) may not always conform to the same accessibility standards.

We are actively working to improve these areas and welcome feedback.

 

Feedback and contact

If you experience any difficulty accessing any part of our website, please let us know:

We will do our best to respond to feedback within 5 business days.

 

Compatibility

This website is designed to be compatible with:

  • Modern browsers including Chrome, Edge, Firefox, and Safari

  • Assistive technologies such as screen readers and screen magnifiers

  • Devices including desktop computers, laptops, tablets, and smartphones

 

Continuous improvement

Accessibility is an ongoing commitment. We regularly review our website and update features to improve accessibility as part of our broader goal to ensure an inclusive experience for all users.

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